Terms of Service

addEASE is operated by Formosa AI (ABN 74 950 152 951), based in Melbourne, Australia (“addEASE”, “we”, “us”).

Contact: hello@addease.com.au

addEASE is a software-as-a-service platform for Australian businesses that take appointments. It provides an AI assistant that answers customer enquiries and books appointments through a chat widget, plus a dashboard for managing bookings, conversations, reminders, and your knowledge base.

addEASE is a tool, not an agent of your business. You are responsible for the accuracy of the information you upload and for reviewing bookings and communications made through the platform.

You must provide accurate business details and keep your login credentials secure. You are responsible for all activity under your account. Accounts are for businesses, not consumers, and you confirm you are authorised to bind the business you register.

• Plans are billed monthly in advance, in Australian dollars, through Stripe. Prices are shown on our pricing page.
• GST. Formosa AI is not currently registered for GST, so no GST is charged and the price you see is the total amount payable. If we become registered for GST, we will give at least 30 days' notice before GST is added to your invoices, on the same terms as any other price change below.
• Setup. addEASE is self-serve: you set it up yourself from your dashboard, and there is no setup fee for doing so. Optional done-for-you setup, migration, or custom implementation work delivered by Formosa AI is a separate engagement, quoted and charged separately from your subscription. There are no lock-in contracts; you can cancel any time from your dashboard, effective at the end of the current billing period.
• Plan changes take effect immediately and are adjusted pro-rata.
• 14-day money-back guarantee. If addEASE isn't the right fit, cancel within 14 days of your first payment and we'll refund it in full. This applies to your first paid subscription.
• Apart from that guarantee, and where Australian Consumer Law requires it, we don't refund partial months.
• We may change prices with at least 30 days' notice; changes apply from your next billing cycle.

Usage allowances and fair use.

• Each plan includes monthly usage allowances (conversations, SMS, documents, and, on the Pro plan, voice minutes). We'll warn you as you approach them, and we never cut you off at your allowance.
• To keep the service stable and fairly priced for everyone, addEASE applies a fair-use ceiling at 120% of your plan's allowance, so you always have room to run over without warning. Past that ceiling, non-essential SMS reminders fall back to email, and the chat widget asks new visitors to contact you directly until the next billing cycle or until you move to a higher plan. Essential messages, meaning booking confirmations and verification codes, are always sent.
• If your usage regularly exceeds your plan's allowance, we may apply an add-on pack to your next invoice, or ask you to move to a higher plan. Any add-on appears transparently on your bill. We never charge overage without it being itemised there.

The addEASE assistant answers from the documents and settings you provide, and is designed to say so when it doesn't know. Like all AI systems, it can still make mistakes. You should review the knowledge you upload, monitor conversations in your dashboard, and not rely on the assistant for advice that requires a qualified professional (medical, legal, financial or otherwise).

We don't guarantee that every answer will be accurate or that every enquiry will convert to a booking.

• You own your data. Your knowledge base, client records, and conversation history belong to your business.
• We process your customers' personal information on your behalf to provide the service. Your data is stored in Australia; some processing is carried out by overseas service providers, which we disclose in our Privacy Policy.
• You are responsible for having the right to upload the content you provide, and for your own privacy obligations to your customers.
• On cancellation you can export your data; we delete or de-identify it within a reasonable period afterwards.

addEASE sends booking confirmations and reminders on your behalf. Transactional messages are sent with your customer's consent collected at booking. If you use the platform to send anything promotional, you are responsible for complying with the Spam Act 2003 (Cth), addEASE collects opt-in consent and honours opt-outs, but the sender obligations are yours.

You must not use addEASE to:

• send spam or unsolicited marketing;
• upload unlawful, misleading, or infringing content;
• attempt to probe, overload, or reverse-engineer the platform;
• resell the service without a written agreement with us.

We may suspend accounts that put the platform or other customers at risk, and will tell you why.

We work to keep addEASE available around the clock, but we don't guarantee uninterrupted service, maintenance, upgrades, and factors outside our control can cause downtime. Support is provided by email at hello@addease.com.au.

The addEASE platform, its software, and all related branding are owned by Formosa AI. “addEASE”, the addEASE name, and the addEASE logo are trademarks of Formosa AI.

While you are subscribed, we grant you a limited, non-exclusive, non-transferable licence to use addEASE for your own business. That licence does not permit you, or anyone acting through you, to copy, reproduce, modify, resell, sublicense, or create derivative works of the platform or its software; to reverse-engineer or attempt to extract its source code; or to use our name, logo, or branding without our written permission. These restrictions sit alongside the acceptable-use rules in clause 8.

You keep all rights to the content you upload. If you believe something on the platform infringes your rights, contact us at hello@addease.com.au.

Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded. Beyond that, to the maximum extent permitted by law:

• our total liability for any claim is capped at the fees you paid us in the 12 months before the claim; and
• we are not liable for indirect or consequential loss, including lost revenue from missed bookings, AI answers, or message delivery failures.

You can cancel any time from your dashboard. We may terminate with 30 days' notice, or immediately for a serious breach of these terms. On termination, your access ends and clause 6 (your data) applies.

We may update these terms as the product evolves. For material changes we'll give you at least 30 days' notice by email. Continuing to use addEASE after that means you accept the updated terms.

These terms are governed by the laws of Victoria, Australia.